Return and Exchange Policy
First: Exchange Conditions
The customer has the right to exchange the product within a period not exceeding 7 days from the invoice date.
The original purchase invoice must be presented when requesting an exchange.
The product to be exchanged must be:
In its original condition as received.
Unused entirely.
Undamaged or unmodified.
Attached with all labels, trademarks, and not removed.
Inside the original packaging and in good condition.
The value of the replacement product must be equal to or higher than the value of the exchanged product, and if there is a price difference, it must be paid by the customer.
The product cannot be exchanged more than once.
Second: Return Conditions (Refund)
The customer has the right to return the product within a period not exceeding 3 days from the invoice date.
The original purchase invoice must be presented.
All the above conditions regarding the original condition and non-use must apply to the product.
The refund will be made via the same payment method used at purchase within a period determined according to the bank or payment service provider policy.
If the return is due to the customer's wish, shipping fees (if any) may be deducted from the refund amount.
Third: Non-Returnable or Non-Exchangable Products
Gift boxes after packaging.
Products that have been used or opened.
Products damaged due to misuse or improper storage.
Any product without its original labels or original packaging.
Discounted products or those included in special offers (if applicable and clearly stated at purchase).
Fourth: Shipping and Delivery in Cases of Return and Exchange
The customer bears the shipping costs for the exchange or return process, unless the error is from the store (wrong or damaged product upon receipt).
If the return or exchange request is rejected due to non-compliance with the conditions, the product will be shipped back to the customer at their expense.
Fifth: Store Responsibility
The store is not responsible for any delays caused by shipping companies.
The store is not responsible for any damage resulting from misuse of the product after receipt.
The store reserves the right to refuse any return or exchange request that does not meet the above conditions.
Sixth: Policy Amendments
The Thursday for Oud has the right to modify or update the return and exchange policy at any time without prior notice.
The updated policy is effective from the date of its publication on the website.
Seventh: Customer Service
If you have any inquiries or need assistance regarding returns or exchanges, please contact us via:
Email:
[email protected]
Phone number: 966565293339
